Switching service
Most companies stay too long with an IT provider they are not happy with, because they do not dare to switch. We take that switch off your hands: we map what you have, arrange the handover with your old provider, and move management over at a moment you will not notice.
- Assessment and switching plan up front, without obligation.
- We handle communication and handover with your current provider.
- We review your contract: notice period, term and exit obligations.
- Major steps outside working hours, so your business can carry on.
Why companies come to us
Rarely about price alone. It is almost always about availability, ownership and the feeling that nobody is in control.
Nobody answers
A ticket that sits for days, or a fixed contact who keeps being someone else.
Everything is in their name
Licences, domain name and tenant are with the provider. You are locked in without knowing it.
No documentation
Nobody knows how the network is put together. Every incident means figuring it out again.
Overdue maintenance
Outdated firewalls, backups that have never been tested, permissions for employees who have already left.
Only reactive
Nothing happens until you call. No monitoring, no advice, no plan for next year.
Legislation asks more
NIS2, the Cybersecurity Act or a customer asking for ISO 27001, and your provider cannot keep up.
We have the conversation with your old provider
A switch gets stuck on the handover, not on the technology. Passwords that do not arrive, a tenant nobody is admin of, a contract with a notice period that expired last month. That is exactly the part you can leave to us.
We contact your current provider, send the handover list and follow it up. You do not have to have a difficult conversation or answer technical questions you cannot oversee. Each week we tell you where we stand and what is still open.
We address your provider in a businesslike and courteous way. It is a field where you keep running into each other, and your name stays attached to it.
- Admin rights to your Microsoft 365, Google or Apple environment
- Licences and subscriptions, transferred to your own name
- Domain name, DNS management and mail routing
- Passwords and admin accounts for firewalls, switches and Wi-Fi
- Backup configuration, retention periods and recovery keys
- Network diagrams, IP plan and whatever else is documented
- Contracts, SLAs and ongoing obligations
- Hardware ownership, warranties and vendor portals
Six steps, in this order
The first two steps are free. You only decide on the switch once you know exactly what is there, what it costs and when it will be done.
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STEP 01Introduction
Half an hour about what is going wrong now, how many employees you have and what you expect from IT. No technology yet.
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STEP 02Assessment
We look at your environment and read your contract. You get an overview of what you have, what is missing and what the switch costs. Free of charge.
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STEP 03Termination and planning
We set the termination date, help write the termination letter and put the takeover date before it. You sign, we plan.
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STEP 04Handover
We collect access, licences, documentation and ownership from your old provider. A weekly update on what is still open.
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STEP 05Takeover and clean-up
We set up monitoring, backup and security our way and revoke your old provider's rights. Anything with impact is done outside working hours.
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STEP 06Aftercare
We keep a close eye on things for the first few weeks. Then an evaluation: what has been solved, what is still on the improvement list and what we tackle when.
What we do, and what we need from you
Your part is small, but we cannot do it for you. It is about decisions and signatures.
- The assessment of your entire environment
- Reading your contract and setting the termination date
- All communication and follow-up with your current provider
- The technical takeover, outside working hours where needed
- Transferring licences, domain and subscriptions to your name
- Documentation you can read yourself afterwards
- A copy of your current contract and latest invoices
- Permission to deal with your provider on your behalf
- A signed termination, on the date we set together
- One contact within your company for quick questions
- An evening or weekend when we may do the cutover
And if your provider does not cooperate?
It happens. A provider who does not respond, withholds passwords or only wants to act after the notice period. Annoying, but it does not stop the switch.
We do not need your old provider to manage your environment. Almost everything can be rebuilt through the vendors' own owner routes. That takes a little more time, and we tell you in advance which parts are affected.
- Reclaiming ownership of your Microsoft tenant from Microsoft
- Transferring the domain name through the registrar, based on your ownership
- New admin accounts on firewalls and switches via a factory reset, scheduled outside working hours
- Re-registering subscriptions and warranties in your company name
- Documentation that does not exist, we record ourselves during the takeover
What it costs and how long it takes
The notice period of your current contract usually sets the pace. The technical work is rarely the bottleneck.
Assessment and plan
You receive the overview and the switching plan even if you decide to stay where you are.
Execution
A fixed price based on the plan. No extra charges during the switch, even if your old provider is slow.
Lead time
By agreement, and depending on the situation. Expect two to six weeks from first conversation to completed takeover.
Double costs
If your contract runs on for a while, we align the start date of our management with it.
Frequently asked questions
Do I need to terminate my current contract first?
No, do not terminate anything before we have read your contract. Together we look at the term, the notice period and what must be handed over to you on termination. Then we set the termination date and plan the takeover before it.
Will my employees notice the switch?
As little as possible. Changes with impact are made outside working hours or at the weekend. Usually only the support details change: from the takeover date you call or email us instead of your old provider.
What if my current provider does not cooperate?
It happens. We do not need your old provider to make the switch work. We rebuild the missing access through the vendors' own owner routes: Microsoft tenant management, domain registrar, hardware portals and subscriptions in your name.
Who owns my licences and domain name?
They belong to your company. During the switch we transfer everything in your provider's name to your own tenant, subscriptions and registrar account. After that you are and remain the owner, even if you ever leave us.
How long does a switch take?
For an average SME two to six weeks from first assessment to completed takeover. The notice period of your current contract often sets the pace, not the technical work.
What does the switch itself cost?
The assessment and the switching plan are free: you know what is there before you decide anything. For the execution we give a fixed price based on that plan, so no extra charges are added during the switch.
Been doubting your IT provider for a year?
Start with the assessment. It is free, and afterwards you know exactly what you have, what is missing and what a switch would cost. Even if you decide to stay.